Privacy Policy

Information We Collect

This website does not contain forms. We do not ask you to type your name, address or details into the site. The information we receive comes from phone calls and from email you choose to send.

When you call, we may collect your name, phone number, the address of the property, a description of the problem and any details you give us about insurance or deadlines. If you email, we receive your email address and the content of your message.

Call Recording

Calls to our line may be recorded for quality and training purposes. By continuing a call, you understand that it may be recorded. If you do not want a call recorded, tell the dispatcher at the start.

How We Use Information

• To respond to your emergency and send a crew to the right address.
• To explain scope and price and follow up on your job.
• To improve the quality of our service and train staff.
• To meet legal and insurance documentation requirements.

Sharing Information

We share your details with the restoration professionals who respond to your job so they can reach you and do the work. We may share information when required by law or to protect safety. We do not sell your personal information.

Website Data

Like most websites, our hosting provider may log basic technical data such as IP address, browser type and pages viewed. We use it to keep the site running and secure. Embedded maps are provided by Google and may set their own cookies under Google's policies. Fonts may be loaded from Google Fonts.

Your Choices and Contact

To ask about information we hold or request correction, email [email protected] or call (508) 446-9244. Questions about this site can also be sent through the contact page. We may update this policy and will change the date above when we do.